Complete Customer Guide

Know they're safe. Always — and now, so are you.

A complete walkthrough of every screen in TelaLoc — from your first login to sending your first emergency alert. Use the menu to jump to any topic.

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Guide Section

Get Started

Download the app, log in, and complete the seven-step sign-up wizard.

Get Started

Download the app

i Download TelaLoc from the Play Store to get started.

Get Started

Log in to your account

1 Enter your email address, if you already have an account.
2 Enter the password for your registered account — tap the eye icon to show/hide it.
3 Forgot your password? Tap this link to reset it.
4 New to TelaLoc? Tap “Sign Up” to create an account.
5 Entered your details? Tap “Log In” to continue.
6 You can also log in directly using your Google account.

Choose a username

1 Select your unique username.
2 Tap “Next” to continue.

Enter your full name

1 Enter your full name.
2 Tap “Next” to continue to the next step.
3 Tap “Back” to return to the previous screen.

Add your email address

1 Enter your email address.
2 Tap “Next” to continue.
3 Tap “Back” to return to the previous screen.

Verify your phone number

1 Select your country code.
2 Enter your 10-digit phone number.
3 Tap “Verify Phone” to receive an OTP.
4 Or tap “Next” to proceed.
5 Tap “Back” to return to the previous screen.

Enter the OTP

1 Enter the OTP you received on your phone number from the previous screen.
2 Use this if you don't receive the OTP after the timer runs out.
3 Tap “Next” to continue.
4 Tap “Back” to return to the previous screen.

Create your password

1 Enter the password you want to create, following the restrictions shown above the field.
2 Re-enter the same password to confirm it.
3 Tap “Next” to continue.
4 Tap “Back” to return to the previous screen.

A few last details

1 Select your birth date from the calendar picker.
2 Select your gender.
3 Check the box to accept the Terms and Conditions.
4 Tap “Next” to create your account.
5 Tap “Back” to return to the previous screen.

Guide Section

Home

Everything on your dashboard, and how to check on a family member.

Home

Your home dashboard

1 Notification bell — opens the window for emergency alerts you've sent and received.
2 Profile button — opens your profile so you can edit it.
3 Health check — confirms your permissions, sensors, and connection to the server are all working.
4 A family member whose live location is accessible and most likely safe (white means everything looks fine). Tap to center the map on their latest known location.
5 A family member the server hasn't been able to reach for a while (red — worth checking on). Tap to center the map on their latest known location.
6 Your current location on the map.
7 Speedometer — measures your current geographical speed.
8 Re-center the map on your current location.
9 Home button — returns to this page.
10 Tour button — opens your Safety Tour details.
11 Emergency button — opens emergency helpline numbers and contacts.
12 Loved Ones button — view or edit your family members list.
13 Emergency camera button — opens the emergency window to share your current situation with your family for the fastest possible help.

Home

Check on a family member

1 Tap a family member's card in the horizontal list — the map centers on their shared location.
2 Tap the shared-location marker to see the time and status of that family member.
3 Tap this button to open the exact location in Google Maps.
4 Tap this button to get turn-by-turn directions to their location from where you are now.

Guide Section

Safety Tours

Plan a trip, set your route, and check in with your circle along the way.

Safety Tours

Your Safety Tours

1 See your upcoming, completed, and shared tours here. Tap “+” to create a new upcoming tour.

Safety Tours · Step 1 of 3

Start creating a tour

1 Enter a tour name (optional).
2 Select the date and time for the tour to start.
3 Select the date and time the tour should end.
4 Tap “Continue” to move to the next step.

Safety Tours · Step 2 of 3

Set your route

1 Tap to select your starting location from the map.
2 Select your start time.
3 Add details about the start location (optional).
4 Tap to add intermediate stops along the way.
5 Select your destination location from the map.
6 Select your expected arrival time at the destination.
7 Add details about the destination (optional).
8 Continue to the next step to select which family members to share the tour with.
9 Same behavior as button 4 — add another intermediate stop.

Safety Tours · Step 3 of 3

Share your tour

1 Select which family members to share your tour details with.
2 Tap to create the tour.

Safety Tours

Edit an existing tour

1 Edit your tour's locations.
2 This feature is currently under construction.
3 Cancel or delete the tour.
4 Edit which family members the tour is shared with.

Safety Tours

Check in during your tour

1 Update which stop you've reached — your shared family members are informed automatically.

Guide Section

Emergency

Get help nearby, call a helpline, or send an emergency capture to your circle.

Emergency

Find help near you

1 Select any type of help you need — you'll be taken to Google Maps with the nearest options.
2 Tap to open the helpline numbers screen.

Emergency

Call a helpline number

1 Tap any listed number to call that helpline directly.

Emergency Capture

Capture an emergency

1 Start recording an emergency video.
2 Take a photo of the emergency situation.
3 Mute the microphone.
4 Flip the camera.

Emergency Capture

Review before sending

1 Continue to the next screen to select which family members to inform about the emergency.

Emergency Capture

Choose who to notify

1 Select the contacts you want to notify.
2 Send the emergency information to the selected people as a notification.

Emergency

Emergency notifications

1 See the list of emergencies you've shared with your group.
2 See emergency information received from your group.

Emergency

View emergency details

1 Download the shared media.
2 Delete the information.
3 Open the shared coordinates in Google Maps.

Guide Section

Loved Ones

Manage the people in your circle and their contact details.

Loved Ones

Your family members list

1 Add a new member to your family / loved ones group.
2 Share your live/virtual location with that person.
3 Mark that person as a favourite.

Loved Ones

A loved one's contact details

1 Make a direct call to this person.
2 Mark them as a favourite.
3 Add or edit a nickname for them.
4 Share your live/virtual location with them.
5 This feature is currently under construction.
6 Block this person — they won't be able to send you requests.
7 Remove them from your loved ones group.

Guide Section

Support

Run into a problem? Here's how to report it.

Support

Report a problem

i Shake your phone 5–6 times continuously to open the error-report screen.
1 Describe the error you ran into.
2 Upload screenshots of the error.
3 Submit the details to the TelaLoc developers.