Request Account Deletion

If you still have the TelaLoc app installed and can sign in, you can delete your account immediately:

1. Open TelaLoc and sign in to your account.
2. Go to Profile (bottom navigation).
3. Tap Delete account.
4. Type DELETE to confirm, enter your password if prompted, and confirm deletion.

If you cannot access the app (lost device, cannot sign in, or app uninstalled), submit a deletion request using the form below or email us directly. We will verify ownership of the account before processing.

When your account is deleted (via the app or an approved email request), we permanently remove the following data associated with your account:

• In-app deletion: Processed immediately upon confirmation in the app.
• Email / web requests: Verified and completed within 30 days of receiving your request.
• Backups: Residual copies in encrypted server backups may persist for up to 90 days before being automatically purged.
• Analytics: Anonymised, non-identifiable crash or usage logs held by third-party services (e.g. Firebase) are governed by their own retention policies and cannot be linked back to your account after deletion.

We do not retain your personal data for any purpose after account deletion, except where required by applicable law.